Shopping FAQ

è    Is it safe to order from BeanBagSuperstore.com?

We are a top ranked Yahoo Certified Merchant. We chose to locate on the Yahoo shopping platform due to their 99.9% quality guarantee and their rock solid, industry leading secure ordering shopping cart technology.  The Yahoo shopping cart uses SSL (secure socket layer) technology to secure and encrypt your credit card and registration information. They also follow industry-leading policies to maintain the security of each of our shoppers information. To keep your information private and secure, the precautions that are taken include:

·   The computer network where your data is stored is in a secure environment and uses security systems similar to those used by the financial institution where your accounts reside.

·   When you enter financial data on Yahoo, it is encrypted using SSL, an industry standard for transmitting secure data across the Internet, so that no unauthorized third party can view your data.

·   The physical location where your data is located is a secure facility where only authorized personnel are allowed entry.

·   Yahoo! undergoes regular inspections by third-party auditors to confirm their security practices.

Your credit card information is safely stored within the protected Yahoo Express customer database for only 30 days (in case of returns) then it is securely deleted from all systems. Your credit information will not be shared with any company outside of the BeanBagSuperstore.com order and will be used for the sole purpose of processing your order.

è    Why do you ask for my email address? I am concerned about spam.

In order to provide you with timely information about your order we ask for your email address. The email address you provide during checkout is used to send you an email confirmation with your order details, along with an email containing tracking information once your order has shipped. In some cases, we will email a customer if there is a problem with their order (e.g., problem with credit card, item suddenly becomes back-ordered, etc.).

When you order a product from BeanBagSuperstore.com we send you;

1. An email confirmation/receipt of the order so you can check that it is correct. This receipt provides you the item(s) you purchased, the amount charged, the shipping method and our contact information should you have any questions.
2. An email notification that your order was verified and processed. This email will show when we expect to ship your order. Remember the days to ship are business days.
3. An email notification that your order has shipped. This email will contain your tracking number for the order so that you can track your order and know when it will be delivered.

è    We will never rent or sell your email address!

We will not rent, sell, or make available in any other way the e-mail addresses of our customers.  If you wish we will use e-mail from time to time to notify you of any specials, discounts or sales that we have from time to time. You can opt out of the notification at anytime after you place your order. If you do not give us your correct email address at the time of your order you will not receive the various notification emails we send out.

è    I have not received any notification emails from you, what gives?

Our system automatically generates the notification emails. The first “order confirmation” notification is sent as soon as you place the order.  If you have not received any notification emails from us it could be due to:

1. AOL really don't like emails from our  server, so if your email address is @AOL, @Compuserve, @Netscape or any other domain that AOL owns, please know that if you don't get the confirmation email it could be due to  AOL filtering.
2. The email address you input at the time of your order was entered incorrectly. Sometimes customers inadvertently add extra characters to their email address. It still looks like a valid address to our system yet will not get to your correct address.  
3. It's possible that Brightmail or other spam filters are also blocking emails or moving them to your spam folder. If you have Brightmail as a spam filtering system (Hotmail, Earthlink, MSN, and lots more I believe) please check carefully for our emails. Many times they are placed in the “Spam” folder because the spam filter does not understand or know what to do with our notification emails.

If you don't hear from us it isn’t that we did not attempt to contact you. Please email us at cs@beanbagsuperstore.com with your name and address (and order number if you have it) and we will look into the situation and hopefully be able to fix the issue

è    How do gift Certificates work?

Gift Certificates make a great gift if you can’t decide on what color or style you want to give (they also work great if you run out of time). We offer Gift Certificates in $50 and $100 denominations. When you buy a Gift Certificate you are immediately sent an email with the certificate number in it. You can print this and enclose it in a card for your gift. All gift certificates are redeemable for products on BeanBagSuperstore.com. They expire after 1 year.

è    Do you have a store in my area?

BeanBagSuperstore.com is an online retailer of bean bag chairs and soft furniture. We do not have a storefront at the present time selling online allows us to offer a larger selection at better prices than most retail stores.

If you wish to view some of our products at a brick and mortar store you can:

If you are looking for Foof Chairs you can go tohttp://comfortresearch.com/dealersearch2.html and search for you zip code. They might have a store that carries the Foof in your area.

 The pro-sports logo chairs are manufactured by Biederlack. This is a link to their brick and mortar retailers:http://www.biederlack.com/retailers.html

 The King Beany beanbags and foam ovals are presently only sold via the Internet.

è    Are the colors swatches accurate?

We do our best to demonstrate the color and finish as accurately as possible of each product we carry, however colors can vary by computer monitor type, video card differences and even personal interpretation. We offer swatch samples on many of our products if this is a concern. Please send us an email to cs@beanbagsuperstore.com to request a sample swatch. It normally takes 2 weeks to get the swatch.

è    What payment methods do you accept?

We presently accept the big four major credit cards: American Express, Visa, MasterCard and Discover card. If you wish to pay by check please place the items you want in the shopping cart, fill in the ship to and bill to information and then print the cart and send it along with a check for the full amount. We will process your order when we receive you check.

è    When do you charge my credit card?

Your credit card will be charged at the time we process your order. Due to the custom nature of many of our products and to protect ourselves from fraudulent orders we must charge your card at that time.

è    My order was placed on hold, why?

From time to time there are issues with a particular order. These issues may be due to the product being out of stock or a problem with the verification of a credit card. Due to our anti-fraud protection systems if your credit card does not pass all of the criteria we will put your order on hold until we can verify you are the one using your card. Though this occasionally can delay an order for a day or so it is for your protection and makes shopping online with us safe and secure.

è    How do I change or cancel my order?

We work very hard to process orders as quickly as possible. Because of this you must contact us immediately at 866-552-9155 (leave a message if we happen to be with other customers) and send us an email to cs@beanbagsuperstore.com if you need to make any changes or cancel an order. We require this “written” notice for our files and it serves as a time stamp for the action. We require 24 hours notice to cancel an order to avoid shipping charges. Please see our FAQ on changing an order.

è    How do I track my order?

Once your order has been packaged and has left one of our warehouses a tracking number is generated. We send via email this tracking number to you.

To track your order take the tracking number from the tracking email we send you and:

·                    For FedEx shipments (tracking numbers that begin with "04"), call 1.800.GOFEDEX or visithttp://www.fedex.comto track your order.

·                    For UPS shipments (tracking numbers that begin with "1Z"), call 1.800.782.7892 or visithttp://www.ups.comto track your order.

You will see the scheduled delivery day and where the order is up to that day.

 If your purchase is being delivered by a Freight company, you will be contacted by the Freight Company via telephone 1-2 days prior to delivery to schedule a delivery appointment. For any further questions about tracking your order please contact us at “tracking@beanbagsuperstore.com.

è    My tracking number doesn’t show up on UPS/Fed/Ex?

At UPS and Federal Express, when the truck picks up your order from one of our shipping locations, all packages are then brought to a central location to be scanned into their systems. This central location may be in the same town or in a town several hours away. Due to this time delay there is often a lag between the time we send you the tracking email and when UPS/Fedex scans the tracking number into their system.  This delay can be longer during the Christmas rush. Your order is still heading your way the tracking number just may not give you information for a while. Please allow 12 hours from the time you receive your tracking number before you contact us with this issue. If after 12 hours your tracking number still doesn’t work; send us your order number and tracking number totracking@beanbagsuperstore.com and we will help you.

è    Where is my order?

If it has been longer than you feel it should have taken and you have not received either your order or notifications from us please contact us at cs@beanbagsuperstore.com. In this email please provide the name, address and order number for your order. Over 90 percent of our orders ship on time or before the time we state. Occasionally an order is delayed. If you have not received any notification emails from us the problem could be the email address you input when you ordered the product. This may be incorrect or due to “spam” filters our emails may be in your “spam” mail box. Remember the estimated time to ship is in “business days” if there is a weekend or holiday in between your order may take a little longer, the warehouse is closed during these times.

è    Back Orders

We strive to ship all of our orders as quickly as possible. We are consumers also and realize that we all want our orders quickly. From time to time we run into a back order situation where a product is so popular we cannot fulfill the order immediately. If this happens we will let you know as soon as possible and let you know the expected timeline for shipping and offer you the ability to cancel the order if you need to.

è    My order is damaged what can I do?

We carry the top quality manufacturers in our field yet occasionally our orders are mishandled in shipping or there is a mistake or some other reason for your receiving an incorrect or damaged order. We apologize for this. If for any reason you receive an order that is incorrect or damaged or torn, contact us immediately at 866-552-9155 or cs@beanbagsuperstore.com. We will work with you to have the damaged items picked up and a new item shipped to you as fast as we can. We want you to be happy with our products. 

è    How do I return my order, I do not like the item?

We are sorry you do not like the item you have ordered. However, we believe in your satisfaction and provide a 60 “no-hassle” return policy.  Please see the “returns FAQ” for information on how to return an item.

è    I’ve returned an item to you. When do I get my credit back?

We will credit your account upon receiving and verifying the items are in re-sellable condition.  This takes about a week once the warehouse receives your items back. When we receive word from the warehouse that everything is ok we credit your account immediately. However, due to variations in banking systems, you may not see the credit on your card for up to a week. This is due to your bank/credit cards policy not us. This credit is sent from our bank every evening so the money is returned to you immediately.

è    Christmas Delivery

At Christmas time order fulfillment and shipping becomes very hectic. The importance of having your gift under the Christmas tree is the greatest importance to us. We will let you know “cut-off” dates for shipping the items in time for Christmas. We only ship via ground carriers due to the size of our products. Please look at the shipping maps for your area to insure you are ordering in time for Christmas. We are very good at shipping in time for Christmas but no one is perfect. We will make every attempt to get your order to you on time.

è    Do you offer special orders or volume discounts?

BeanBagSuperstore.com is happy to provide for volume discounts and/or special orders. We have many satisfied corporate and public school customers.  We can offer discounts on most of our products depending on the volume requested. We also offer screen printing and special order bean bag and Foof Chair bean bags for corporate gifts and special marketing events.
If you are looking for corporate gifts or products with customized logos, please include appropriate artwork with your request and we'll provide pricing.

Please send inquiries to specialorders@beanbagsuperstore.com.  Please include:

·                    Your name

·                    Phone number

·                    Destination zip code

·                    The product(s) you are interested in

·                    The quantity of products desired

We are normally able to provide you with a quote within 24 hours of receipt of your request.

è    Do I have to assemble my order? Is it difficult?

Our bean bag chairs come filled with the filling of your choice. Most of the manufacturers ship the chairs complete. All you have to do is pull them out of the box and enjoy. If you order a Foof Chair with an inner liner, it is shipped with the cover folded in the box; you need to put the cover on as soon as you take the liner out of the box before the Foof Chair expands.

è    What warranties are there on your products?

The BeanBagSuperstore.com carries products from the top quality manufacturers in the USA. All of our products are covered under the manufacturer's warranty against defects. These warranties vary per manufacturer; in order to make it easier for our customers we provide a 1 year warranty on all our products. Please contact us for help with warranty issues for products you purchased through our company. We carry quality soft furniture that rarely requires the use of the manufacturer's warranty.